dormant-account-terms

    • Dormant Account: It’s that account that no transactions have been conducted on it like (Withdrawal / Deposit / Transfer / Account Statement) for one year to the Current Accounts and Mobile Phone Wallets. And two years for saving accounts. Those Transactions conducted by the bank on clients’ accounts are not considered among the transactions that reactivates the account.
    • Clients of Dormant Accounts: Are those where all their accounts are dormant at the Bank.
    • Active Account: The account that has one transaction conducted on it for at least once per year like (Withdrawal / Deposit / Transfer / Account Statement) for Current Accounts and Mobile Phone Wallets. And two years for Saving Accounts, from bank branches or any telecommunication media, or digital media available and through payment providers regarding mobile phone accounts.

  • An amount of 20 Egyptian Pounds or its equivalent in foreign currencies will be deducted for every Current, or Saving dormant account on monthly basis, starting from the month that the accounts were classified as dormant in it.

    • No fees or expenses will be deducted on dormant accounts if the balance of the account decreased to zero.
    • No fees or expenses will be deducted on the reactivation of the accounts.

    The bank provides home visits to customers with disabilities and the elderly (over 65 years old) to activate dormant accounts, complete the data, and sign the required papers upon request, in accordance with the terms and conditions established in this regard.