Financial Inclusion

Financial Inclusion

Financial inclusion is considered one of the fundamental pillars of the sustainable development strategy: "Egypt Vision 2030," due to its potential impact on improving comprehensive growth opportunities and maintaining financial and social stability within the framework of achieving a "competitive and diversified economy." Accordingly, the government aims to enhance the flexibility and competitiveness of the economy through financial inclusion, improving the business environment, and promoting entrepreneurship, which ultimately leads to achieving financial inclusion and digital transformation.

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  • Therefore, Al Baraka Bank endeavors to provide a wide range of financial services accessible to all segments of society through the bank's official channels, ensuring appropriate quality and cost. This approach also safeguards the rights of service beneficiaries, enabling customers to manage their money effectively and securely, in line with the axes and objectives of the financial inclusion strategy, which include:

    • Financial education and customer rights protection.
    • Diversity in financial services and products (banking and non-banking) according to customer needs.
    • Creating a conducive work environment for medium, small, and micro enterprises, entrepreneurs.
    • Digital financial services.

    The bank's products and services are designed to meet the requirements of various segments of society, including youth, women, the elderly, artisans and manual laborers, micro-enterprise owners, and unemployed customers.

    • Women International Day (March 8 th to March 31 st )
    • Arab Day for Financial Inclusion (April 1 st to April 30 th)
    • Youth Day (August 1 st to August 15 th)
    • Farmer Festival Day (September 1 st to September 15 th)
    • Internation Saving Day (October 15 th to October 31 st )
    • People with Disabilities Day (from December 1 st to15 th)

  • Selected branches and ATMs in the bank are equipped to receive customers with disabilities to facilitate services and procedures. The bank also provides the below:

    • Preparing ramps at the external entrance to all branches .
    • Providing special waiting numbers for people with disabilities and elderly customers in some branches to serve them quickly.
    • Most of the employees in the branches are well trained in sign language.
    • Displaying a video in sign language inside the branches to explain the services and products.
    • Providing printed forms in Braille for some retail banking products and services
    • ATMs in all branches and some of the external ATMs are equipped with headphones and the keyboards are equipped with a braille model (prominent points that the customer recognizes by simply sliding their finger over it)
    • Providing home visits to conduct some banking operations for the elderly and people with disabilities Customers.
    • Conducting educational session for the bank's employees on how to deal with customers of with Disabilities.